Complaint Resolution

Culver-Stockton College is a participant in the State Authorization Reciprocity Agreements (SARA) and is authorized to offer online degrees in 49 states, excluding the state of California. 

Culver-Stockton College is required to provide both current and prospective students with contact information for filing complaints with its accrediting body, the appropriate state agency for handling complaints in a student's resident state, as well as the state portal agency (if the state is a member of SARA).

Complaints resulting from distance education courses, activities and operations provided by Culver-Stockton College as a SARA-participating institutions to students in other SARA states come under the coverage of SARA.

Examples of Consumer Protection Issues: 

Issues that may arise in regard to alleged fraudulent activity, violations of SARA policies or more general complaints about improper activities include, but are not limited to:

(A) Veracity of recruitment and marketing materials;
(B) Accuracy of job placement data;
(C) Accuracy of information about tuition, fees and financial aid;
(D) Complete and accurate admission requirements for courses and programs;
(E) Accuracy of information about the institution’s accreditation and/or any programmatic/specialized accreditation held by the institution’s programs;
(F) Accuracy of information about whether course work meets any relevant Professional Licensing requirements or the requirements of specialized Accrediting Agencies; and
(G) Operation of distance education programs consistent with practices expected by institutional accreditors (and, if applicable, programmatic/specialized accreditors) and/or the C-RAC Guidelines for distance education.

Students must fully exhaust the college’s procedures prior to filing complaints through the Missouri and SARA portals. 

Culver-Stockton College will make every effort to address your questions about our Graduate and Professional Studies programs and to find a solution to any complaint you may have. If you are unsure of who to contact regarding a question or complaint about an online education reciprocity issue, please contact the Dean of Graduate and Professional Studies gps@culver.edu, 573-288-6715

If dissatisfied with the resolution process at Culver-Stockton College, the student may contact the Missouri Department of Higher Education & Workforce Development (DHEWD)  by calling (573) 751-2361 or emailing info@dhewd.mo.gov.

SARA students may reach out directly to the State Portal Entity (SPE) for Missouri. Students can also reach out to the SPE for their home state. Students can access this page for SPE contact information.